Everyone needs a friend who doesn’t judge and provides us with good thoughts. Conversational AI is that one friend who can engage like a human. They are also known as complex chatbots, virtual agents, or artificial intelligence. Snapchat and Instagram have slowly adapted the feature of AI bots to allow people to talk and share. They have Natural language processing (NLP), which makes them mimic like humans. Let’s learn more about this AI.
Introduction of Conversational AI
Conversational AI is an AI bot and virtual assistant that acts and communicates like a human. It provides solutions to queries, real-time information, and more. It is a combination of machine learning and natural language processing. Moreover, it is an advanced technology that responds to human language by mimicking. It is useful for businesses, real estate, healthcare, and more.
Types of Conversational AI
Two main types of AI improve people’s day-to-day lives so, let’s see what they are:
1. AI Chatbots
These are made to chat with humans. They understand the conversation due to Artificial Intelligence, machine learning, and natural language processing. AI chatbots are on social media platforms such as Snapchat, Instagram and websites. The main quality of this chatbot is its instant response. Some examples are chatgpt and Gemini.
2. Voice Assistance
Voice Assistance is designed to converse with humans orally. It interacts through verbal communication and follows the user’s order. It enables hands-free operation, which is considered more comfortable. Some examples of voice assistance are Apple Siri, Google Assistant, Amazon Alexa, and Microsoft Cortana.
Benefits of Conversational AI
Conversational AI is beneficial for many purposes, such as:
1. Time efficient
It is time-effective as it can give instant responses, handle repetitive tasks, always be available, and more. It handles a large number of queries and sorts them in a short time. Moreover, it is helpful for both businesses and individuals.
2. Cost efficient
It is cost-effective because it reduces human requirements for customer services. The virtual assistant can work 24/7. It does not ask for any payment to work and is always available. Using chatbots is affordable and available, and it can handle many customers at once.
3. Availability
It is available 24/7, so users do not need to take breaks or time off. Moreover, it is always ready to help with work and provides instant support. It also reduces human errors at work. Moreover, it helps users whenever they want.
Components of Conversational AI
There are mainly four components of Conversational AI, such as:
1. Machine Learning (ML)
Machine learning is a part of artificial intelligence. It learns from a programmed data set that includes various algorithms and features. Conversational AI needs to respond like humans. This complex data set is through which the AI easily connects with humans. Moreover, many features include image classification, diagnostics, detection, and more.
2. Natural Language Processing (NLP)
Natural Language Processing is also a part of Artificial Intelligence. It helps computers learn to understand and respond to human language. It understands the human language, finds the meaning, understands the context, and generates the response.
3. Automated Speech Recognition (ASR)
Automated Speech Recognition is an AI component. It hears the user’s commands and reduces background sounds to ensure a clear understanding. Moreover, it uses a speech-to-text feature and responds accordingly. It is an easy way for AI to understand human language.
How Conversational AI and Chatbots are different?
There is a slight difference between Conversational AI and chatbots:
| Conversational AI | Chatbots |
| It responds to both text and voice commands. | It responds only to the text-based commands. |
| Designed to deliver dialogues. | Designed to navigate. |
| It can answer complex questions. | Can answer simple questions. |
| Can generate new and fresh responses. | It can generate pre-written responses. |
| Grows beside the data. | Requires maintenance and updates. |
| It uses a voice assistant, a website and more. | It uses only as a website chat interface. |
How does Conversational AI work?
Conversational AI is helpful for humans not only because it responds but also because it connects with emotions. Whenever we ask something, it listens and understands the command. Then, it breaks down our command into pieces. Now, it starts finding the meaning behind every word. The technology has become so smart that it connects with the user’s commands.
Moreover, the pattern behind the command is created using Natural Language Processing (NLP). After understanding the meaning, the best words to convey the response are chosen. Once it provides the answer, it asks for any extra questions the user has to ask. Snapchat is the biggest example of this AI.
Some of the uses of Conversational AI are
1. Healthcare
2. HR Recruitment
3. IoT Devices
4. Fintech
5. Real Estate
Final Words
Conversational AI is a complex chatbot. It is well-designed and can be used through voice commands and text. It has Machine learning, Automated Speech Recognition and Natural Language Processing components. Moreover, it is useful in healthcare, HR recruitment, fintech, and more.
Also read our blog: 10 Best Free AI Art Generator For 2024
