With over 4.5 billion people engaging in real-time conversation online, chat moderation becomes an essential thing. The hate speeches, misinformation, explicit content, harassment, derogatory comments, etc, need to be...
Do we know how competitive the business environment is? Many businesses struggle on an everyday basis with different issues. They may have complex operations; they may have limited resources,...
Offshore is a location away or outside from the home country with significant geographical and time zone difference. And, offshore BPO is a strategic approach to delegate non-core business...
Does your organization hire third-party contractors or vendors to handle certain business processes? If your answer is yes, then congratulations, you know what BPO or Business Process Outsourcing is....
Front Office BPO is one of the most well known types of BPO involving customer handling. But do you know that BPO handles many things beyond customer handling. Other...
BPO is an increasingly evolving field with Businesses choosing to outsource rather than hire an internal team in order to save cost and increase efficiency. Business Process Outsourcing can...
VoIP Meaning VoIP phone service is one of the next generation communication technologies, making business communication smoother without using physical landline. This technology makes use of broadband connection or...
Direct Inward Dialing or DID has proven to be a revolutionary technology for businesses. It simplifies calls by eliminating the need for call forwarding, waiting, a receptionist, and confusion....
According to Outsource Accelerator, the global BPO market is expected to reach $620 billion by 2032, with voice processes accounting for a significant portion due to continued demand in...
Customer support is one of the primary Business Process Outsourcing services, and non-voice processes constitute a big chunk of BPO. Non-voice process means handling customers without any kind of...