Direct Inward Dialing or DID has proven to be a revolutionary technology for businesses. It simplifies calls by eliminating the need for call forwarding, waiting, a receptionist, and confusion....
According to Outsource Accelerator, the global BPO market is expected to reach $620 billion by 2032, with voice processes accounting for a significant portion due to continued demand in...
Customer support is one of the primary Business Process Outsourcing services, and non-voice processes constitute a big chunk of BPO. Non-voice process means handling customers without any kind of...
One of the most important things in any organization or company is to maintain productivity and efficiency. Many factors affect the normal workflow and, ultimately, the performance. One of...
Hiring has transformed from being all about job listing to a process of building a compelling voice of the employer’s brand. While hiring for professionals across different high-profile, high-demand...
If you are good at speaking and have an excellent typing speed, why don’t you join a BPO company? Ah! I got you; it’s maybe because BPO does not...
In the business world, handling every task manually can be difficult. There’s too much to do, from managing customers on the phone, mail, and live chat, to social media....
Many organization hire third-party companies to handle their core work. This core work includes consulting, marketing, and customer services. The reason behind this is to reduce expenses and save...
Who doesn’t want a flexible job? In a world full of competition, flexibility is something that seems blurred. That’s where data entry jobs emerge as saviors. It is a...
Manually handling data can be frustrating and time-consuming. Also, the major problem that arises here is high error rates, and fixing these errors can make anyone anxious. To eliminate...
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