10 Best Business Process Outsourcing Companies

Have you ever imagined how big organizations such as Amazon, Flipkart, Apple, and others manage their productivity at lower costs? This is because BPO companies help reduce production costs and increase productivity. The companies play an important role in cost saving, scalability, efficiency, and more. They offer customer support to reach globally and possess skills that can be expensive for businesses to have in-house. Overall, BPO offers many benefits that are important for the organization’s production. According to Statista reports, the current market value of BPO is estimated at approximately USD 315.2 billion. By the end of 2029, the value will rise to US$0.49tn. To know about the top companies that are offering BPO services, read the blog below:

What is Business Process Outsourcing (BPO)?

BPO, or business process outsourcing, is a business that is hired by another business to handle and manage tasks, such as customer support, data entry, accounting, and more. Moreover, these tasks are not handled by the core businesses in-house; instead, they hire another business that offers BPO services. It allows the productive company to enhance production and scalability at the lowest cost. The major benefit of BPO companies is that the businesses do not have to make different teams to manage tasks. However, it is important to note that before picking any BPO company for your business, you must check its track record, offering services, reputation, and infrastructure.

10 Best BPO Companies This Year

Here are the top ten BPO companies that are best to do business with. They offer services that are important for your business and its productivity. Let’s check them out:

1. Accenture

Accenture is the leading BPO company, founded in 1989, and its headquarters is in Dublin, Ireland. The company operates in over 120 countries and has approximately 624,000. Furthermore, it provides BPO services, such as technology consulting, IT, cloud, security, supply chain, blockchain solutions, and more. The company has over 500 clients worldwide, such as Skoda, Body Shop, IHG Hotels & Resorts, and more.

2. Cognizant

Cognizant is a company popular for innovations and IT solutions. The company was founded in 1994, and its headquarters is in New Jersey, U.S. It is also popular for cloud solutions, artificial intelligence, and the Internet of Things. Moreover, the company is located in over 80 countries with over 300,000 employees. Its core services include IT services, digital engineering, quality assurance, digital strategies, and more. Cognizant is specialized in different sectors, such as banks, insurance, retailers, healthcare, and automotive.

3. Capgemini

Capgemini is a leading consulting, IT, and BPO company, founded in 1967. The company is present in over 50 countries with approximately 300,000. Furthermore, it offers core services, including technology and engineering services. The company has collaborated with different businesses and helped in their productivity. Its BPO services include customer care, supply chain management, process outsourcing, and more.

4. Wipro

Wipro is among the best BPO companies, established in 1945, and its headquarters is in Bangalore, India. It is a multinational BPO company that provides facilities, such as consulting, IT services, and BPO. Wipro won many awards for its performance and also became a Fortune Global 2000 company. The company is present in over 61 countries with 200,000 employees. Its BPO services include customer service, finance, accounting, and HR outsourcing.

5. Genpact

Genpact is a U.S.-based company that is famous for consulting, digital transformation, BPO, and analytics. Pramod Bhasin is the founder of the company that he founded in 1997. Genpact is among the top outsourcing companies that offer services, such as procurement, supply chain management, enterprise performance, and health management. The company is located in over 30 countries and has 96,500 employees. It has clients from different sectors, including banking, healthcare, finance, etc.

6. Orage Technologies

Orage Technologies specializes in digital marketing, IT, and BPO service companies. It was founded in 2022 and is located in Gurugram, Haryana. The company is also popular for web development, cybersecurity, application development, and more. It has over 200 employees, and in such a short duration, the company has gained a reputation. Moreover, it offers BPO benefits including data mining, data entry, in-bound customer support, live chat support, and process outsourcing.

7. Infosys

Infosys is a company that is leading the industry in IT and business process management. In 1981, N.R. Narayana Murthy founded Infosys. It is also one of the most popular outsourcing companies, as it offers features, such as E2E outsourcing, IT consulting, customer care, accounting and finance, HR services, automation, and analytics. The company became the fourth Indian company to reach the market value of $100 billion. It is located in different regions of the world with over 41,000 employees.

8. Concentrix

Concentrix is a company popular for customer engagement and business performance improvement. The company was founded in 2006, and its offices are present in 40 countries. This outsourcing company offers services including analytics, accounting, finance marketing solutions, customer engagement, automation, and design. Concentrix has over 225,000 employees worldwide. It is a leading brand in different sectors, such as finance, healthcare, retail, and more.

9. Teleperformance

Teleperformance is a France-based business outsourcing company that is helping its clients across the world. Furthermore, the company was founded in 1978 by Daniel Julien. Its main services include customer experience management, business process outsourcing, and digital services. The BPO services Teleperformance provides are customer care, sales, social media, analytics, and HR services. Currently, it is located in 40 countries and has over 380,000 employees.

10. TCS

TCS, or Tata Consultancy Services, is an India-based company founded in 1968. Its core services are IT services, consulting, business process outsourcing, and digital transformation. It is among the most popular BPO companies, as it is located in over 46 countries and has nearly 450,000 employees. Its BPO services include interactive services, the Internet of Things, cloud infrastructure, blockchain, cybersecurity, quality engineering, and more.

The Last Line

Business Process Outsourcing (BPO) is a business that minimizes cost and maximizes revenue and productivity. Furthermore, every product-based company requires BPO services, such as HR outsourcing, customer care, data entry, and more. The best BPO companies are Accenture, Capgemini, Orage Technologies, Wipro, and Genpact. If you are looking for the best services, try out these companies. Moreover, their results are satisfying and useful for your business.